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Disclaimer

TERMS OF USE
Please read these terms and conditions before using this website.  By using this website, you have confirmed your unconditional acceptance of the following terms and conditions.  If you do not accept these terms, do not use this website.
BlancNeige Limited are to provide online ordering services and Shipping and Delivery.
•Each order online must be from minimum of HK$100 to maximum of HK$100000 (not inclusive of delivery costs).
•Each transaction must be paid in full.  All transactions must be paid as one transaction and cannot be separated into multiple payments.  
•After ordering goods, goods will be processed and shipped within 48 hours (excluding weekends and public holidays in Hong Kong).  If goods are out of stock, we will notify you via email. 
•Because all our goods are made in Japan if there are any delays due to certain products that may be out of stock at the manufacturer, we apologize for any inconvenience caused and will have 3 weeks to ship to you subsequently.
•All photos on the website are for reference only and may not appear exactly as seen due to various lighting arrangements in photos.
•For all direct debit amounts, all handling, service and remittance fees from the bank are to be paid by the customer.
•The Company reserves the final right to accept or reject any orders. The company reserves the right to cancel transactions at any time.
•The delivery address must be the address that appears on the credit card used for payment.
  • Content on our website is provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease.
  • Comments and feedback about product effectiveness are based on customer, staff and family opinions and should not be substituted for medical care.  
  • BlancNeige Limited is not liable for any individual reaction, allergy or sensitivity to any particular ingredients used in our products.
• BlancNeige are not responsible for any taxes, import duties, customs taxes, handling charges associated with your country or delivery address.
• There are no refunds or exchanges.
•All goods are sold for personal use only, and cannot be used for commercial purposes.
USE OF WEBSITE
This website may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the website or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this website may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); BlancNeige Ltd reserves the right (but without the obligation or liability) to prohibit or remove any such material.
BlancNeige Ltd. reserves the right to unilaterally change all the above and other terms of sales without giving any prior notice.
Linking to this Website
Any links to this website must comply with all applicable laws, rules and regulations.
Third Party Links
This website may contain links to websites that are not owned, operated or controlled by BlancNeige Ltd or its respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this website. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither we nor any of our respective affiliates endorse, guarantee or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from this website, you do so entirely at your own risk. 
Inappropriate Material
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

Trademarks & Copyright 
The following trademarks and service marks belong to BlancNeige Ltd or its affiliates and all rights in them are reserved: BlancNeige, BlancNeige Ltd,  www.blancskincare.com. These and other BlancNeige graphics, logos, service marks and trademarks of BlancNeige and its affiliates and subsidiaries may not be used without the prior written consent of BlancNeige or its affiliates or subsidiaries. All other trademarks, product names, company names and logos appearing on BlancNeige are the property of their respective owners. All contents on our website, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on BlancNeige, are the exclusive property of BlancNeige and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our website is the property of BlancNeige or its software suppliers and is protected by Hong Kong and international copyright and other applicable intellectual property laws.
User Information
Other than personally identifiable information, which is subject to this website's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this website in any manner (“User Communications”) is and will be considered non-confidential and non-proprietary. We and our respective affiliates and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.
Title of Products, Documents and Fees to Import
All title and risk of loss and damage of products will be passed to customer when order is dispatched by BlancNeige Ltd. BlancNeige will deliver the products according to customer’s instructions. For the delivery to countries or cities outside Hong Kong, you may be required to pay customs and duties, or to obtain certain licence or apply for registration of your purchased products according to the regulations or requirements of the delivery destination or stopover or transfer point. Such fee/charge and the licence or registration requirement are determined according to the regulations or requirements of the delivery destination or stopover or transfer point and the same is beyond the control of BlancNeige Ltd and cannot be foreseen by BlancNeige Ltd.  As such, BlancNeige Ltd will not pay, nor be held responsible, for any such fee/charge, or the licence or registration. If the product is seized by the authority of the destination or stopover or transfer point during the delivery, the customer shall be responsible for any loss incurred. BlancNeige Ltd will not be responsible to the same under any circumstance. By continuing to complete your order, you agree to the terms and conditions herein and agree to be responsible for any customs or duties or any registration or licence requirements. If the product package is under any circumstances rejected and returned to BlancNeige Ltd, the title of the products will be transferred to BlancNeige Ltd, and the customer will be responsible for the return shipping charges and a re-stocking fee of 25% of the total product purchase price.
Disclaimer
This website and its contents are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). To the fullest extent permitted by applicable laws, BlancNeige Ltd expressly disclaims all warranties of any kind, whether express or implied (except only as may be implied by applicable law), including but not limited to, warranties of title, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of any intellectual property rights of third party. BlancNeige Ltd makes no warranty that the content, materials, goods and/or service will meet your requirements, or that your access to the website will be uninterrupted, timely, secure or error free; nor does BlancNeige Ltd make any warranty as to the results that may be obtained from the use of goods or services or as to the accuracy, reliability, completeness or timeliness of any information, content or materials obtained through this website or that defects in software or hardware problems will be corrected. BlancNeige Ltd makes no warranty regarding any goods or service purchased or obtained through this website. BlancNeige Ltd is only providing a venue for the sale of products on its website and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss) related to your use of the website, or the content, materials, goods and/or service contained or provided under the website, or use of any of the products purchased at its website. Please read all information, warranties or warnings provided by the manufacturer, owner or seller of the products on or in the product packaging and labels before using any product purchased through BlancNeige Ltd. You should in all events consult with a licensed medical professional in your jurisdiction as to the use of any products on your skin. BlancNeige Ltd shall not be liable for the accuracy, completeness, reliability, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information.
Although BlancNeige Ltd uses reasonable efforts to have the colors of the images of its merchandise displayed as accurately as possible on the website, we do not warrant that the color will be accurately displayed by your monitor.
 Intended audience

Unless otherwise specified, the materials in this website are presented solely for the purpose of promoting products available in Hong Kong. BlancNeige Ltd. controls and operates this website from its offices located in Hong Kong. BlancNeige Ltd. makes no representation that materials contained in this website are appropriate or available for use in other locations. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. By purchasing products from this website, you agree that you are making a purchase in the Hong Kong Special Administrative Region and (1) the contract and tort law of the Hong Kong Special Administrative Region shall apply to any and all matters arising therefrom or relating thereto, (2) the courts of the Hong Kong Special Administrative Region shall be the sole and exclusive venue in which you may bring any action at law or in equity in any matter arising from or relating to your purchase of products from this website and (3) the laws or regulations of any jurisdiction other than the Hong Kong Special Administrative Region relating to product licensing or advertising are inapplicable. This means that you agree that your purchase of products from our website will be treated as if you had purchased products by physically visiting our shop in Hong Kong and then taken them home with you. We provide this website as a convenience to you in consideration of your agreement to these Terms of Use.

Limitation of Liability
You agree to indemnify, defend and hold harmless BlancNeige Ltd from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the website. You further agree that BlancNeige Ltd shall not be held liable whatsoever for your use of the website and you agree to waive all claims that you may have against BlancNeige Ltd for any loss or damages you may sustain in connection with your use of the website. In the event that this disclaimer is unenforceable, the total liability of BlancNeige Ltd, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

BlancNeige Ltd doe not assume any responsibility, nor will it be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website.

In no event will BlancNeige Ltd be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained on any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. 
Jurisdiction
These Terms of Use (including the order terms contained in the Help page) shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region without giving effect to principles of conflicts of laws. You irrevocably agree that the courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use, the order terms and any matter relating to or arising from products you purchase through this website. You hereby consent and submit to the jurisdiction of such courts for the purposes of litigating any such lawsuit. If any provision of these Terms of Use shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between you and BlancNeige Ltd. relating to the subject matter herein and shall not be modified except in writing, signed by both you and BlancNeige Ltd.
These Terms of Use were last updated October 2010.
Termination
We may suspend or terminate your account or your use of this website at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice. 
Revisions to these Terms and Conditions
These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should read this page before placing your order as the Terms and Conditions are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this website.
SHIPPING
HONG KONG: With purchases of HK$500 or more, we will offer FREE shipping within central Hong Kong districts. With purchases of less than HK$500 we will charge HK$30 within central Hong Kong districts.

 

For all standard time deliveries we shall use the Hong Kong delivery of our choice or Hong Kong Postal Office with registered mail services.  For all express services we shall use Speedpost delivery.

 

It should be noted that all deliveries will require a signature and therefore it is recommended that an office be used for delivery purpose.

 

OUR PRIVACY POLICY

We use the information this website gathers strictly for marketing purposes such as determining travel patterns, tailoring promotions and working with affiliated partners. Unless you have expressly opted not to participate when providing us with your personal information, we may share certain information with our carefully selected partners or merchants for marketing purposes.

 

  • As the information we gather is not financially sensitive i.e., we do not gather credit card or bank numbers, we do not use any encryption in transmission. All information gathered is stored in our secure server and all practicable steps have been taken to ensure that the information you have provided is protected against unauthorised or accidental access. However, we cannot be held responsible for unauthorised or accidental access which is beyond our control. You may wish to have access to or request correction of your personal information at  info@blancneigeltd.com When communicating your request, please indicate clearly the original source of data collection.

 

Cookies

To enhance your experience on our website, some of our web pages may use "cookies." Cookies are text files that we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally-identifiable information unless you choose to provide this information to us by, for example, registering for one of our services. However, once you choose to furnish the website with your personally-identifiable information, this information may be linked to the data stored in the cookie.

 

We use cookies to understand website usage and to improve the content and offerings on our websites. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our website), save your username and/or password in password-protected areas, and to offer you products, programs, or services.